Ordering a Cake
If you browse through our website you can see all the cakes we have created in the past, if you see something you like we can recreate one just for you (or something similar).
We are also happy to take custom cake orders for any special occasions you might have on the horizon. Simply text, call or message me on Facebook. You can also click here to fill in a request on our quote form and I will call you back. On our request a can form you have the option of uploading any inspirational designs you want.
Can I order a cake last minute?
We would prefer as much lead time as possible but if you have a last minute order, contact us and we will try and do it for you. To avoid disappointment please order your celebration cake at least 1 week in advance and at least 1 month in advance for wedding cakes. This is all dependent on how busy we are, so book us early to avoid disappointment.
Prices vary depending on size, flavour and complexity of the design. Please fill in the request a quote form for your chosen cake price.
Will my cake look exactly as the image on the website?
All cakes are baked and decorated to the same high standard but design can vary slightly from the image shown on the website because all our cakes are free cut and hand crafted to suit your desired size and colour.
Light and moist Victoria vanilla sponge filled with layers of Swiss meringue buttercream and a choice of raspberry or strawberry conserve.
Lemon drizzle cake
Moist zesty lemon Madeira sponge with fresh lemon drizzle then iced with buttercream and lemon curd.
Fluffy rich spiced carrot cake with walnuts. Normally iced with cream cheese frosting or orange buttercream.
Rich chocolate cake with chocolate ganache filling or Swiss meringue buttercream.
Chocolate marble cake
Chocolate marble cake is a made up of layers of our chocolate cake and vanilla sponge to form a marble effect. This can be filled with buttercream or ganache depending on how rich you want to be.
Rich fruit cake
This is a traditional classic fruit cake with mixed fruits that have been soaked in a blend of fine brandy, wine and rum. This matured using Cognac drizzle and covered with a thin layer of marzipan and sugarpaste soft icing.
Jamaican rum cake
Luxury mixed dry fruits soaked for a year in Red Label wine and Wray and Nephew white rum, which is then blended into the cake mixture to create a dark rich spice fruit cake. Additional rum and wine is drizzled into the cake before covering with marzipan and sugarpaste.
Red velvet cake
Red lightly chocolate flavoured moist sponge cake filled with cream cheese frosting or white chocolate ganache.
Do you do cake tasting sessions?
Cake testing is by appointment only as we are a home based cake business. If you are not able to meet with me, we can also post cake samples for £15 to cover postage and packaging. If you then order from us we will deduct the £15 from your final cake price. Cake tasting meetings are only available for wedding cakes only but celebration cake can also request for postal samples.
We are unable to offer free from allergen free cakes at the moment especially for nut allergy sufferers as we do use nuts in our other cakes and cannot totally exclude traces of these allergens.
Do you provide cake stands?
We hire our cake stand, sweets table equipment and other baking equipment. Check our shop for equipment for hire. Each item requires a cash refundable deposit. It is your responsibility to return hire equipment to us in good condition with 3 days of your event for your refund to the returned. Contact us for further information
Do you deliver the cakes?
Yes we can deliver cakes or you can collect them. Here are the details:
*collection free by appointment only. If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves Cakes And Sugarcraft Supplies possession.
* free delivery within 10 miles free. We deliver to some areas in Hertfordshire, Essex, Kent, Surrey, Middlesex and London. Delivery Prices are calculated when your order is placed. All cakes are delivered properly packaged. Our cakes stay fresh for one week and fruit cakes even longer. We do not do deliveries on Fridays and Bank holidays. If your cake is required for a specific time, it is advisable you choose a delivery date for the day before. All to be discussed when placing your cake order. We deliver to homes and work addresses. If you are not available on your chosen delivery date please give an alternative address within your area.
Can you set up cake at my event?
Delivery and setup is available on request at initial order. There is an extra fee for set up to be agreed when placing order. Make sure that the venue is accessible before the event starts. We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 21c or below.
What payment methods do you accept?
We accept secure online payment through PayPal. We are happy to receive orders and accept payment over the phone using major credit cards or bank transfer. We can also sent you a PayPal invoice , you do not need to have PayPal account to make this transaction.
Do you ship internationally?
Unfortunately we are unable to supply overseas deliveries at this point.
How long will it take to get my package?
Next Day tracked Interlink Express (Next Day Delivery) or First Class Royal Mail (Standard Delivery) for all online orders within the UK. Orders placed before 10 am will be dispatched on the same day. Orders placed after 10am will be dispatched on the next working day. This does not include weekends or public holidays. On Next Day Delivery service goods should be delivered on the next working day – this excludes weekend and bank holidays but it can take up to 3 working days depending on different circumstances. Standard delivery generally takes 1-3 working days.
What payment methods are accepted?
Like millions of other online shops we use PayPal to take payments online. Paypal comes with online or on the phone support and is Britain’s preferred online and mobile payment method.
You can pay quickly and more securely with just an email address and password or mobile number and PIN. No need to re-enter your card and delivery details every time you check out.
Do you offer cake decorating classes?
We offer group and one to one cake decorating classes. See our classes page. If you are interested in a one to one cake decorating lesson please contact us for your own tailored cake decorating course. We offer free cake decorating video tutorial on our blog, Facebook and YouTube. To keep up to date with our weekly video tutorial please subscribe to our YouTube channel.
Is buying online safe?
Like with any transaction, there are security issues to keep in mind when buying online, but with some common sense you can reduce the risk.
Follow this link to read more about online shopping and how to shop safe.
How do I place an order?
To place an order is really simple. Select the product you want from the shop. If you are booking classes, you will also need to select a date on which you wish to attend the class. Add the item you have selected to the cart and then when you are happy with your purchase go to the checkout area and follow the insrtuctions to complete the order.
How can I cancel or change my order?
If for any reason you wish to cancel an order, you login to the user admin area and cancel it from there or else contact us and we will be able to do it for you.
Do I need an account to place an order?
No, you do not need to register for a account in order to place an order. You can use the ‘Guest Checkout’ as a casual user.
If you would like to create an account, click here.
How can I return a product?
We have a customer friendly return policy. First please drop us an email to email@example.com along with the order details and we will get back to you as soon as possible and help get the returns process under way.